When will my order be dispatched?
Orders are usually dispatched within 1–3 working days. During especially busy periods, it may take a little longer, but we’ll always do our best to get your order on its way as quickly as possible.

Do you offer gift wrapping?
We don’t currently offer a separate gift-wrapping service, but beautifully packaged orders are very much our thing. Every order is carefully packed and made to feel a bit special.

Can I return my order?
Yes. Please see our Returns & Refunds page for full details, including return timeframes and any items that may be excluded.

What if my item arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the damage. We’ll always work with you to put things right.

Are your jewellery pieces waterproof?
This depends on the individual item and its materials. Please check the product description for specific care information before wearing jewellery in water.

How should I care for my jewellery?
To help your jewellery stay beautiful for longer, avoid contact with perfume, lotions, harsh chemicals and prolonged exposure to water. Remove it before showering, swimming or exercising, and store it somewhere cool and dry when not in use.

Do you ship internationally?
Not at the moment. We currently ship within the UK only, but we’re hoping to offer international delivery in the future.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We’ll do our best to help, but once an order has been processed or dispatched, we may not be able to make changes.

How can I contact you?
The quickest way to reach us is by email at hello@pixiehouse.co.uk. Please include your order number where relevant so we can help you more quickly.